The last few years have been, to say the least, difficult. While COVID is still in our everyday lives, it is not the “monster” that brought our country to a near standstill. The economy is still in turmoil as prices for the essentials including energy, food, utilities and housing continue to rise. Insurance is increasing at a rate 15-20% per year. Taxes and fees on mobile phones and land lines have increased. There are other examples too numerous to list. Granted there is always inflation but these past years increases have been at historical rates. The sum and substance of these increases is that it obviously costs businesses more to operate than it did in subsequent years. So what has and what will beyond these increases cause some Companies to survive and others to fail? The answer is Good Service or more aptly put Bad Service. Service is derived from the word “serve” and generally defined as the action of helping or doing work for someone. Depending on the industry providing Good Service for someone may entail some or all of the following elements.
The antithesis of Good Service is obviously Bad Service. Sadly, some businesses are oblivious to the fact they are rendering Bad Service.
A Company may believe they are providing Good Service. That said, they should continually monitor their Company to prevent inadvertently providing Bad Service. Related Articles and Information:
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