When trying to close a sale it obviously is important to Ask the Right Questions.
The objective is diagnose the customer’s issues and or needs. Here are some suggested do’s and don’ts.
- Don’t ask why they called, do ask “How May I Help You”.
- Do ask, if they are a previous customer, if so prior records can be accessed providing a more efficient and quicker customer experience.
- If the business provides products, do ask which products they are wanting to order.
- If the business provides services, do ask which services they wish to have provided.
- Allow the customer time to explain what they want, don’t interrupt them.
- If the customer is having trouble explaining what they want, do try to interject ideas or suggestions.
- When the conversation seem concluded, do ask if there is anything else the customer needs.
- If you sell products, do provide the customer the date their order will be ready for pick-up or shipped.
- If a service is being provided, do provide for their selection, potential dates when the service can be performed.
If you Ask The Right Questions and provide service and or products that satisfy the customer, your profits will increase and so will the success of your business.
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The Bane-Clene® Team.
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