GOOD MOMENTS

Interaction with customers can be short or long; what is done with that time is extremely important. There are opportunities during the interaction to make the interactions Good Moments. A comment or two when finishing your business will help solidify your interaction. Before engaging in any “small talk,” it’s important to know your customer’s viewpoints. You don’t want to engage in topics that alienate your customer. For example, Politics and Religion are definitely not something to be brought up in casual conversation. Stick to topics that are relative to your area. For example the weather, the opening of a new restaurant or the completion of an infrastructure improvement. Customer small talk should never be considered as an irritant or a time-waster for you or them. Keep the exchange short and sweet and have it end on a positive note. Making brief moments stand out as Good Moments will enhance and solidify in building long term customer relationships. Related Articles and Information: Customer Service in the Carpet Cleaning Industry The Customer Is (Still) Always Right Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner