IT TAKES ALL KINDS

The customers that a business comes in contact with on a daily basis come in all shapes, sizes and personalities. Some are very easy to deal with and others can be difficult. No matter their temperament, without them a business would be less profitable and possibly even fail. Customers are just like us, every day they encounter influences good, bad or indifferent that may shape the way they react in different situations. If things go badly, then people may become irritable and short tempered. Others may project a gruffness and toughness bordering on rude. Still others become indecisive, questioning and even skeptical. If you suspect or unfortunately it’s obvious that the customer is not having a good day, then do your best to turn that around. Most people are basically kind and considerate. Develop the mindset that you have the ability and confidence to change a difficult situation into a positive and successful outcome. Remember, It Takes All Kinds; don’t allow a difficult customer to alter your approach and the way you do business. Related Articles and Information: Customer Service in the Carpet Cleaning Industry The Customer Is (Still) Always Right Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner