What Is the Difference Between a Spot and a Stain on Carpet? Is there a difference between a spot and a stain on a carpet? How can you tell the difference? Do you clean differently if it’s a stain or a spot? Does it really matter? To answer the question, first we need definitions for “Spot” and “Stain” as related to carpet. So, I checked some dictionaries as below. Dictionary Definitions of “Spot” and “Stain”: Collins Unabridged English Dictionary: Stain:“A stain is a mark on something that is difficult to remove.” Spot: “Spots are small, round, colored areas on a surface.” Merrian-Webster Dictionary: Stain: “a soiled or discolored spot.” Spot: “a small area visibly different (as in color, finish, or material) from the surrounding area.” dictionary.com: Stain: “a discoloration produced by foreign matter having penetrated into or chemically reacted with a material; a spot not easily removed.” Spot: “a rounded mark or stain made by foreign matter, as mud, blood, paint, ink, etc.; a blot or speck.” The dictionary definitions are certainly not very helpful. But, together they seem to suggest that a stain is a spot that: has chemically reacted with the surface, is a difficult spot that that is difficult to remove by ordinary cleaning and is different in color from the surrounding area. So, according to these dictionaries, a stain is a spot with distinct characteristics, but a spot is not a stain! Confused? Take a look at the image above. Which are “stains” and which are “spots”? In reality, several are BOTH! For example, The one on the bottom right is from vomit. Once the vomit itself (the chunky stuff) was removed by extraction, a stain from dyes in the food the cat ate remained. The third from the left at the top is from Kool-Aid®. What’s in Kool-Aid drink? - water, dye, flavoring and sugar. The dye makes a “stain”. But, the flavoring and sugar make a “spot”! The second one from the left at the top is from Betadine®. But, Betadine is iodine which does stain the carpet plus a polymer (PVP) which would cause a spot! The second from the left in the second row is from mustard, which is considered a dispersed dye and is one of the most difficult stains you will encounter. Another example not shown above would be from blood. The IICRC defines a spot as “the result of a material adding substance or texture to a fabric or surface,” while a stain is “the result of a material adding color (without texture) to a fabric or surface.” As we’ve seen, that is only partially true because a “spot” can also be a “stain” and vice-verse! Here are just a few examples of “SPOTS” where there is no chemical reaction with the carpet and where the carpet is not dyed: Butter Chewing Gum Cooking Grease / Gravy Ice Melt (Salt, Calcium Chloride) Laundry Detergent Milk Soil Filtration Lines Soot Here are just a few examples of “STAINS” on Carpet (most of which are also “spots” [foreign substances]): Acne medicine Betadine® Christmas Tree Skirt Dye Chlorine Bleach Cough Medicine Grape Juice Hair Dye Kool-Aid Mustard Nail Polish Permanent Marker Ink Wine Wood Furniture Stain Does it matter whether it is a “spot” or a “stain” when it comes to cleaning? Not really. You normally start by dry blotting to remove as much material as possible, followed by wet extraction. Then, if any color remains, a stain remover product is needed. Not all stains are created equal. In fact, while some stains are relatively easy to remove yourself, others can be downright impossible. The biggest problem with removing spots in stains is wicking resulting in the spots coming backing after you’ve supposedly removed them. Related Spotting Information and Articles: Acid Dye stains in carpets Bleaches on Carpet Carpet Spot & Stain Removers Spot and Stain Removal General Tips Spot and Stain Removal Information, Articles, Products and Video Spotting Guides for Carpets and Rugs The Wonders of Citrus in Carpet Spot/Stain Removal Related Spot and Stain Removal Videos: ARA and Stain Blotter Carpet Spot & Stain Removal Guidelines Categories of Stain and Spot Removal from Carpet How to Remove Betadine® (Iodine) Stain from Carpet How to Remove Blood, Vomit and Feces from Carpet How to Remove Chewing Gum from Carpet How to Remove Coffee Stains from Carpet How to Remove Coke®, Pepsi®, Cola, Soda Pop, Soft Drink Spots and Spills from Carpet How to Remove Colored Dyed Candle Wax from Carpet How to Remove Cosmetics, Lipstick and Fingernail Polish Stains from Carpet How to Remove Cough Syrup Stain from Carpet How to Remove Deep-Down Spills from Carpet with the Water Claw How to Remove Food Dye Stains from Carpet How to Remove Glue, Lacquer and Marker from Upholstery How to Remove Hair Dye Stain on Carpet How to Remove Impossible Stains from Carpet How to Remove Ink from Carpet and Upholstery How to Remove Laundry Detergent Spills and Other Soap Spills from Carpet How to Remove Milk, Eggs, Cooking Grease Stains on Carpet How to Remove Mill Oil from Carpet How to Remove Mustard Stains from Carpets How to Remove Oily Soils from Carpet How to Remove Organic Carpet Stains on Carpet With Stain Magic How to Remove Paint from Carpet by Bane-Clene How to Remove Pet Urine Spots and Stains from Carpets & Rugs How to Remove Powdered Cleaners and Deodorizers from Carpet How to Remove Rust Stains from Carpet with Whink® Rust Remover How to Remove Shoe Polish Wax from Carpet How to Remove Stains from Wool Rug with Red Relief for Wool How to Remove Water Rings and Ice Melt Stains from Carpet How to Remove Wine Stains from Carpet Pro-Solv Gel and Power Gel Spotters for Oily Carpet Stains by Pro’s Choice YouTube Videos by Bane-Clene® Related Spot and Stain Removal Products (Links Open to the Bane-Clene Store in Separate Windows): APS™ All Purpose Spotter ARA Anti-Resoiling Anti-Wicking Agent Carpet Shark Citrus APS™ Spotter CMC Color Modifying Cosmetics Color Repair Kit for Bleach Stains Cookie Cutter Carpet Repair Kit Duckbill Napping Shears Energizer Light for Stain Magic Liqua-Gel® PC-45 Spotter Perky® Power Gel Printed Stain Removal Guide by Pro's Choice Pro-Solve Gel Pro-Solve Liquid Solvent Spotter Pro-Zyme Heavy Soil & Grease Digester Pro Spotter Extractor Machine Professional Spotting Kit by Pro's Choice Red 1® Stain Remover Red Relief® Red Relief for Wool Rust Away Saf-T-Solv™ Dry Volatile Spotter Spot & Stain Removal DVD Set Stain 1 Stain Remover for Organic and Natural Stains Stain Blotter absorbent powder Stain Magic® 2-Part System for Organic Carpet Stains Stain Magic Dual Chamber Sprayer Stain Magic for Wool Urine Stain Remover Water Claw® Sub-Surface Spot Lifter Whink® Rust Remover Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page Copyright: Bane-Clene® Corp. Author: Donald W. Terry, Sr., Bane-Clene’s Chemist Date Modified: April 29, 2020 Date Published: April 29, 2020

OVERCOMING OBJECTIONS

Not every prospect you meet with is going to agree with everything you say. Some people are naturally argumentative or just skeptics.

The first step to overcoming objections is to listen to them. This may sound obvious, but many people do not do this simple action. They may formulate a response before hearing the prospect’s question in its entirety and therefore their answer may not be correct. If they interrupt the prospect with their response, then this is rude. A quick response is often self defeating.

When you listen carefully and completely, you will find out what the prospect is thinking. Also, it will show them that you are interested in what they have to say and value their input.

After you have listened to their question, pause for a moment before you answer. If you do not completely understand their objection, then rephrase it in your own words and ask if this is what they mean. This shows you intend to answer the objection and gives you more time to formulate a response.

Your tone of voice, attitude and facial expressions are very important when overcoming objections. Smile when you hear an objection and always maintain a positive attitude. This shows you are confident and will keep you in control of the situation.

Overcoming objections successfully will lead to more sales.

Related Articles:

• How to Sell Carpet Protectors
• Sell The Sizzle
• Selling Maintenance Programs

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A
to Z” Alphabetical Index to the Bane-Clene Web Site

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New YouTube Video on How to Remove a Difficult Hair Dye Stain from a Bane-Clene® Training Seminar

We have posted a new YouTube video at https://youtu.be/o89PdlNRS2Q Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

THE RIGHT ANSWER

Occasionally when talking to a prospect, a question may be posed that you don’t immediately know the answer. The first thing you should do is pause, gather your thoughts and tell the prospect “that you are not sure what the answer is but you will find out”.

Getting the answer to the question could be as simple as calling your office and have someone there answer it. Or you may have to tell your prospect that you will find out and call them back or make another appointment when you have the right answer.

While your prospect may not like waiting for an answer, they will appreciate the fact that you didn’t just try to to bluff them with an answer that turned out to be wrong. Giving wrong information immediately is far worse than taking your time and giving the right answer.

This is a possible scenario when a sales person is too proud to admit they don’t know an answer. Whatever you do, don’t guess. Even if you end up being right, you can’t afford to be wrong. It may be embarrassing to admit you don’t know something, but it will be far more embarrassing to give an incorrect answer.

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A to Z” Alphabetical Index to the Bane-Clene Web Site

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New YouTube Video on How to Remove a Cough Syrup Medicine Stain from a Bane-Clene® Training Seminar

We have posted a new YouTube video at https://youtu.be/ofcqo8Y0lHA Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

A FATHER'S ADVICE

A young adult was ready to go out into the world after graduating from school. As they prepared to leave, they were given some advice from their Father.

He said, “There are 5 things you need to know”. He then continued, “If you always remember them, you will become the best person you can be”.

1. “You will be able to do many great things but only if you learn and listen”.
2. “You will occasionally experience problems, but these will make you a better person”.
3. “Keep in mind that you will be able to correct any mistakes you make”.
4. “The most important part of you is what’s inside of you”.
5. “Whatever you participate in, always leave your mark”.

“The Father’s final piece of advice “always live your life with heart and purpose.”

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A to Z” Alphabetical Index to the Bane-Clene Web Site

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Be Safe and Stay Healthy

We wanted to share an update about Bane-Clene® Systems. The health and well-being of our associates, clients and suppliers are of utmost importance to us. At this point, we are considered an Essential Business. We are open and here to help. We are following the stringent environmental cleaning and hygiene requirements as recommended by the Centers for Disease Control (CDC) and the World Health Organization (WHO). Our team of associates is continuing to follow proper procedures for cleaning and disinfecting work areas as they continue to deliver the products and services you require. We can assure you, we are 100% dedicated to supporting you as we all navigate these challenging times. The Bane-Clene® Team. NOTE: In some states, you must be licensed to apply bactericides, sanitizers, etc. Related Products in the Bane-Clene Store: MediClean Germicidal Cleaner Concentrate Sporicidin Brand Disinfectant Solution Steri-Fab® Disinfectant, Insecticide, Deodorizer, Mildewcide Related Information and Articles: Bactericides / Anti-Microbials Coronavirus - Are Sporicidin® Brand Disinfectant Solution and MediClean Germicidal Cleaner Concentrate Effective? Government Response to Coronavirus, COVID-19 Harvard Coronavirus Resource Center EPA List of Disinfectants for Use Against SARS-CoV-2 SBA: Coronavirus (COVID-19): Small Business Guidance & Loan Resources Sporicidin® Brand Disinfectant Solution The Latest Coronavirus Information from CDC and FEMA The Latest Coronavirus Information from NIH (National Institutes of Health) World Health Organization (WHO) Q&A on Coronaviruses (COVID-19) Links to Coronavirus Related Videos: COVID-19 Animation: What Happens If You Get Coronavirus? - YouTube Video Symptoms of Coronavirus Disease 2019 by the CDC - YouTube Video Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

NO MATTER YOUR AGE

It is said that life is a learning experience and that is true No Matter Your Age.

Here are a few anecdotes that illustrate this:.

• Most dogs don’t like broccoli.
• Normally if you wave at people they will wave back.
• Sometimes a person who just listens, rather than gives advice, is what we need.
• If someone says something unkind--ignore them.
• The greater a person’s sense of guilt, the greater their need to cast blame.
• When you decide something with kindness, you have made the right decision.
• You miss them terribly, when a parent dies.
• Even if you have pains, you don’t have to be one.
• No Matter Your Age, there is always something to learn.

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A to Z” Alphabetical Index to the Bane-Clene Web Site

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Coronavirus, Sporicidin® Brand Disinfectant Solution and MediClean® Germicidal Cleaner Concentrate QGC - Update

Sporicidin Brand Disinfectant Solution and MediClean Germicidal Cleaner Concentrate QGC are both listed on EPA’s “List N: Disinfectants for Use Against SARS-CoV-2” list of EPA registered disinfectants that may be used against coronavirus. Related Products in the Bane-Clene Store: MediClean Germicidal Cleaner Concentrate Sporicidin Brand Disinfectant Solution Steri-Fab® Disinfectant, Insecticide, Deodorizer, Mildewcide Related Information and Articles: Bactericides / Anti-Microbials Coronavirus - Are Sporicidin® Brand Disinfectant Solution and MediClean Germicidal Cleaner Concentrate Effective? Government Response to Coronavirus, COVID-19 Harvard Coronavirus Resource Center EPA List of Disinfectants for Use Against SARS-CoV-2 SBA: Coronavirus (COVID-19): Small Business Guidance & Loan Resources Sporicidin® Brand Disinfectant Solution The Latest Coronavirus Information from CDC and FEMA The Latest Coronavirus Information from NIH (National Institutes of Health) World Health Organization (WHO) Q&A on Coronaviruses (COVID-19) Links to Coronavirus Related Videos: COVID-19 Animation: What Happens If You Get Coronavirus? - YouTube Video Symptoms of Coronavirus Disease 2019 by the CDC - YouTube Video Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

New YouTube Video on How to Remove a Mustard Stain from a Bane-Clene® Training Seminar

We have posted a new YouTube video at https://youtu.be/HGLt0Ex88iw Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

LOW PRESSURE SELLING

In our blog last week, we talked about the importance of Sales Aids when selling.

As a followup, this week we our going to talk about Low Pressure Selling.

The theory for this sales approach is based upon the desire to be of service, not just make a sale. The Low Pressure Selling presentation is based upon these factors:

1. Gain the respect of your prospect.
2. Having your prospect wanting to buy.
3. Complete knowledge of their issues and problems.
4. Comprehensive knowledge of your products and services.
5. Making only promises that you can keep.

Are these ideas new or revolutionary? Certainly not. It’s a method of selling that shows your prospect that you know your stuff and you can solve their problems.

Related Information:

• Course to Success Video - Advertising, Marketing & Sales DVDs
• How to Sell Carpet Protectors
• Promotional Materials
• Sales Aids
• Sell The Sizzle
• Selling Maintenance Programs
• Tips for Increasing Your Carpet Cleaning Business

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A
to Z” Alphabetical Index to the Bane-Clene Web Site

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New YouTube Video on Carpet Yellowing from Asphalt Track-in and BHT in Rebond Pad from a Bane-Clene® Training Seminar

We have posted a new YouTube video at https://youtu.be/doyj4YfGM7U Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

Sporicidin® Brand Disinfectant Solution approved by the EPA for use against Coronavirus

Coronavirus and Sporicidin® Brand Disinfectant Solution - Update Sporicidin Brand Disinfectant Solution is listed on page 11 in epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2 of EPA registered disinfectants that may be used against coronavirus. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

SALES AIDS

Selling your Carpet Cleaning and other related services may not be glamorous but done properly there are some ways to put pizzazz into a presentation to a prospective client.

Sales Aids will do just that by adding interest and emphasis to a presentation. They come in many different forms. Here are a few ideas and depending on the prospect’s interest and potential time constraints may be used.

1. Printed material is always a must. Brochures with pictures and descriptive narratives will reinforce what is being said and when left behind will help in the prospect’s recollection. The very least of these should be a business card.
2. A video presentation from a laptop or iPad that shows your technicians cleaning in a variety of situations will showcase the services you offer and will help close a sale. But be sure that your prospect has the time necessary for such a presentation. You do not want to overstay your welcome. Consider “burning” copies of your presentation and offer to leave one.
3. The ultimate in Sales Aids is a live demonstration. The chance to show your services at work at your prospect’s premises is without question invaluable. However, this requires even more of your prospect’s time and preferably should be requested in advance of your scheduled appointment.

Do whatever works best for you but always use Sales Aids.

Related Information:

• Business cards
• Course to Success Video - Advertising, Marketing & Sales DVDs
• How to Sell Carpet Protectors
• Promotional Materials
• Sales Aids
• Sell The Sizzle
• Selling Maintenance Programs
• Tips for Increasing Your Carpet Cleaning Business

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

---

Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A
to Z” Alphabetical Index to the Bane-Clene Web Site

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