Carpet cleaning technicians must be constantly on the alert for potential liability situations.
Commercials on television for rental equipment show a cleaning head working around the legs or bases of furniture. The consumer who sees this and uses this equipment may do the same thing. You have no way of knowing if a DIY (do-it-yourself) operator has preceded you and left permanent stains beneath a piece of furniture.
In the event you move a piece of furniture and see furniture stains, do not proceed to clean the area until you have informed the owner, customer or manager of the property about the stain. In addition to the verbal and visual notification, write the information on your invoice and ask your customer to sign the notification.
If they refuse to sign the notification, then it is best to not proceed with the job. They may or may not have known the stain was there; but if they are unwilling to sign, then you may be setting yourself up for a costly situation.
Most of the customers we service would never think of being a DIY, however, it is possible. Therefore, it must be considered as a potential hazard.
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The Bane-Clene® Team.
