TRUSTWORTHINESSS

People like to do business with a company that they can trust. The quality of that trustworthiness is the key to building customer confidence. The owner or manager of a high quality Carpet Cleaning Company should do everything they can to convince their customers of their integrity. They do not make exaggerated claims or statements. They rely on the truth and base their sales presentations on facts. They realize they have to back up their promises with proof and results. They are careful about making commitments for delivery and or service that they can’t keep. They always make promises based upon assurances and follow up to make sure all is done as promised. If unforeseen circumstances cause a promise to be broken, they call and apologize to their customers immediately. They then get to work on the problem right away, doing everything they can to fix the situation. Building trustworthiness means representing your customers’ best interests. Trust isn’t built in a day. It may take weeks or months to build a firm base of confidence with each customer. They must be sure they don’t do anything to shake that customer’s trust. Related Information and Articles: About Us Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business Toward a Customer Four Characteristics of a Successful Person The Customer Is (Still) Always Right - Bane-Clene The 15 Factors of Success in Carpet Cleaning Business There is No Substitute for Service Twenty Steps to Success in the Carpet Cleaning Business What Makes a Company Successful in the Carpet Cleaning Business? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page