Friday, May 31, 2024



Management is often guilty of hiring people and then failing to educate and train them adequately. Also in some instances, they are not provided the necessary tools to properly do their job to the best of their ability.

Almost without exception, a business that succeeds in attracting new and repeat customers is propelled by its staff. This staff is known for being informed and helpful. Whether they work in the field, behind a counter or on the phone. A friendly and caring attitude is indispensable for good customer service. This is a quality that should be sought at the time of hiring and then cultivated through training sessions and follow up procedural meetings.

To develop a team with this winning spirit, management must be willing to devote the time, energy and resources necessary to train their staff. They should educate, instill knowledge and confidence and ultimately empower them to represent the Company to the best of their ability.

Esprit De Corps and loyalty of staff members can be enhanced by a reward for service above and beyond what is normally expected. This may be accomplished in a variety of ways and may be tailored to what fits best within the structure of the Company.

In any business, management must educate, train, empower and reward employees so that the Company will have success and be profitable.

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