FOLLOWUP

Does one of your competitors have an account you would like to have all sewn up? No matter how it seems, no customer-cleaner relationship is perfect. It happens to all of us, sooner or later something may happen to cause the customer to be dissatisfied. This is where followup comes into the picture. Your followup can consist of different strategies. Among these is sending information about your Company, the equipment and chemicals you use and the training and Certification your staff has attained. This information can either be dropped off or mailed. Then, if a situation arises and presuming you have regularly kept in contact with this customer, you may be the first one they think of regarding a change in Carpet Cleaning Service providers. The situation at first glance may seem hopeless but ponder this - a large number of business opportunities are lost due to a lack of followup. Related Articles and Information: Add-On Carpet Cleaning ‘Plus Sales’ Advertising the Bane-Clene Way Eleven Commandments of Good Business - What is a Customer? How to Sell Carpet Protectors Sell The Sizzle Selling Maintenance Programs Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner