Does one of your competitors have an account you would like to have all sewn up?
No matter how it seems, no customer-cleaner relationship is perfect. It happens to all of us, sooner or later something may happen to cause the customer to be dissatisfied.
This is where followup comes into the picture. Your followup can consist of different strategies. Among these is sending information about your Company, the equipment and chemicals you use and the training and Certification your staff has attained. This information can either be dropped off or mailed. Then, if a situation arises and presuming you have regularly kept in contact with this customer, you may be the first one they think of regarding a change in Carpet Cleaning Service providers.
The situation at first glance may seem hopeless but ponder this - a large number of business opportunities are lost due to a lack of followup.
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The Bane-Clene® Team.
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Friday, August 06, 2021
Posted by Bane-Clene® Corp. at 12:00 AM