NEVER

Never, Never, Never when making an excuse say you have been busy. Customers don’t want to hear that. It implies that they are low on your priority list and you are not concerned about them. For example your running late for their appointment, you should say that you were unavoidably detained and you are terribly sorry. If asked for what detained you, it might be better to state that your last appointment took longer than anticipated. Assure them that when you arrive you will devote the time necessary to fulfill your commitment to them. You should also apologize for any inconvenience this has caused them. Above all do not make feeble excuses such as traffic was terrible, I had a flat tire, the truck broke down, etc. Customers will see right through them for what they are. Accordingly they don’t want to hear the details of your issues. They are only concerned with their issues. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner