How to find and keep good people has always been a stumbling block in business. If you hire the right person in the beginning, your retention rate will be better. Before you begin looking for a new employee, develop a profile of the person you're seeking. Review the characteristics of good people in your company and use them as role models for your applicants.
In the cleaning business, "technical skills" can be taught quickly, but "people skills" are far more difficult to learn. Applicants with good people skills are easy to spot in an interview. They show enthusiasm, they have a ready smile, make eye contact and have a firm handshake. Rudimentary training will provide the skills that will allow that person to meet the company's expectations.
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