Starting a conversation with a negative statement will probably offend a customer. An example: promise to be there as soon as possible, instead of saying "There is no way I can take care of your job for at least a week." Scheduling a service trip without having to call back removes doubt from the customer's mind about your interest in working for them. Try to get it done then.
Slang or technical terms that the customer may not appreciate or understand could cause the customer to feel uncomfortable not knowing exactly what was being promised. Hearing a cheerful voice and definite information regarding their wishes sets the tone for a good business relationship and resultant repeat and referral business.
©Bane-Clene® Corporation 2012 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
I'd like to hear your comments on this article.
Please e-mail me at firstname.lastname@example.org.