If you get an e-mail like this, delete it. Do not open an attachment, print a copy or click on a link to answer it or see what the alleged problem might be. I have verified this information with the CIBBB. Similar e-mails are being sent in the name of local BBBs, the IRS, Angie's List® and various Chambers of Commerce. Delete and disregard this type of message!
From: Better Business Bureau <firstname.lastname@example.org>
The Better Business Bureau has received the above referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position. As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by December 20, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company. We encourage you to print this complaint (attached file), answer the questions and respond to us. We look forward to your prompt attention to this matter.
©Bane-Clene® Corporation 2012 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
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