Housing is starting to move a little. The hospitality industry is buying carpet again after a long period of uncertainty and waiting. Consumers' pent up demand is starting to give Dalton, Georgia the hope of a mild recovery. Shaw announced they're hiring help. A recent interview with Ralph Boe of Beaulieu in Floor Covering News gave an optimistic outlook for all of next year in both the commercial and residential markets.
Carpet cleaners need to renew a pledge of integrity as these new sales turn into jobs for us so we treat customers right. Folks who sell carpet should take a look at past practices of misleading advertising and false promises. Those who make the stuff might want to review warranties, obnoxious restrictions and especially the CRI/SOA program so this time around the consumer is treated like a customer instead of a subordinate.
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