Sometimes we have the mistaken impression that we cannot admit that we don’t know the answer.
Certainly, it is important to have as much knowledge of everything in the Carpet Cleaning Industry. However, there are times when we don’t know the answer. No one can possibly know everything. That may seem like a problem, but the real problem is not admitting that we don’t know the answer. Worse yet is pretending you know the answer and possibly giving the wrong answer or advice to your customers. If they find out you were wrong, they will think less of you than if you had admitted you didn’t know in the first place.
If the question is beyond your knowledge, then admit it. Let your customer know you will find out the answer and get back with them promptly. Whatever you do, don’t guess. Even if chances are that you are right, you can’t afford to be wrong. Engage with sources of information that you can trust to be accurate, then give your customer the correct answer.
It may be embarrassing to admit you don’t know something but it will be more embarrassing if you prove to be wrong. No one expects you to be infallible or to know everything.
We all need help or answers from time to time. When you need it, ask for it.
Related Information and Articles:
- Glossary of Carpet and Rug Terms
- Training Programs for Carpet Cleaning Companies, Owners and Technicians - Increase You Knowledge!
Thank you for reading Bane’s Blog®
Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.
Please visit our web site at www.baneclene.com.
Sometimes we have the mistaken impression that we cannot admit that we don’t know the answer.
Certainly, it is important to have as much knowledge of everything in the Carpet Cleaning Industry. However, there are times when we don’t know the answer. No one can possibly know everything. That may seem like a problem, but the real problem is not admitting that we don’t know the answer. Worse yet is pretending you know the answer and possibly giving the wrong answer or advice to your customers. If they find out you were wrong, they will think less of you than if you had admitted you didn’t know in the first place.
If the question is beyond your knowledge, then admit it. Let your customer know you will find out the answer and get back with them promptly. Whatever you do, don’t guess. Even if chances are that you are right, you can’t afford to be wrong. Engage with sources of information that you can trust to be accurate, then give your customer the correct answer.
It may be embarrassing to admit you don’t know something but it will be more embarrassing if you prove to be wrong. No one expects you to be infallible or to know everything.
We all need help or answers from time to time. When you need it, ask for it.
Related Information and Articles:
- Glossary of Carpet and Rug Terms
- Training Programs for Carpet Cleaning Companies, Owners and Technicians - Expand Your Knowledge!
Thank you for reading Bane’s Blog®
Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.
Please visit our web site at www.baneclene.com.
The Bane-Clene® Team.
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