SOLVING PROBLEMS

All of us from time to time have trouble solving problems. We may stew about it or even cuss about it. But what we really need to do is discuss it.

Certain problems are of a nature that they need to be discussed with our Attorney, Accountant, Financial Advisor, Insurance Agent or other appropriate professional Advisor.

However, when you have a work related problem, have you considered talking it over with the people who work for you? Do you see what ideas or suggestions they might have? After all, they are out in the field every day and may have faced the issue you are having trouble with. And if you do talk to them, you should thank them for their ideas and suggestions whether you use them or not.

Many times, an owner of a Carpet Cleaning Company gets bogged down in the day to day operation and fails to utilize the potential of their employees. Nobody has all the good ideas, not even the owner. If you keep encouraging your employees to think about and try to solve a problem, then you will be pleasantly surprised. Everyone wants to feel they are part of the company and by asking their opinion, it will keep them engaged. While we can’t guarantee it, we are fairly confident that you will get one or more good ideas that will help. A good owner isn’t necessarily the one with the most valuable ideas. It may very well be the one who stimulates others to assist in solving problems.

Related Information and Articles:

• Building Your Own Carpet Cleaning Business
• The 15 Factors of Success in Carpet Cleaning Business
• Solving Problems
• Test of a Good Owner
• Training for Professional Cleaning Companies
• VIDEO: Bane-Clene® Business Management School

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A to Z” Alphabetical Index to the Bane-Clene Web Site

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Understanding the Nature of Soil and Dirt Helps Us to Understand How Extraction Cleaning Works In order to fully understand how extraction cleaning works, it is necessary to understand what it is you’re trying to remove: soil or dirt. Soil can be defined as an unwanted substance which detracts from the like-new appearance of a surface. The purpose of cleaning carpet is to restore this new appearance and to prolong the life of the carpet. Soils fall broadly into five major groupings: surface litter, dry dust, grit, wet soils, and oily soils. Surface litter is simply litter such as scrap paper, paper clips, staples, gum wrappers, string, cigarette butts, etc., left lying loose on the carpet by those who don’t bother to use a waste basket or ash tray. This kind of soil is usually easily removed. Dry dust comes from the air, the outdoors, furnace soot, furniture and even the new rug/carpet deodorizing powders such as “Love My Carpet” that are sprinkled on the carpet. This soil usually remains on the surface of the carpet and, due to its electronegative charge, holds onto the carpet tenaciously, resulting in a dull, dirty appearance. Most of this soil is readily removed and kept at a minimum by vacuuming, but much of it (especially the heavier particles) end up deeply imbedded in the carpet, where it attracts oil and becomes more difficult to remove. This effect is especially visible around furnace vents, windows, doors and on curtains over or above furnace vents. Incidentally, the carpet deodorizer powder just mentioned is becoming a problem to those with inferior equipment. The powder not picked up by the vacuum turns into mud when it becomes wet, and good vacuuming is needed to remove it. Grit consists primarily of sand, concrete dust, gravel and other abrasives usually brought inside on the soles of shoes. This is by far the most serious of all soils. As people walk over the carpet, their shoes rub the carpet fibers over this abrasive material, creating a sandpaper effect tearing fibers, wearing away surfaces, opening new soil collection sites, even damaging the backing. This soil is not totally removed by vacuuming or shampooing and gradually builds deep into the pile where it robs the carpet of its life. Wet soils consist of spills, stains, and mud, and are usually easily removed. However, some wet soils such as milk, juices and urine change chemically with time into very difficult soils to remove. Oily soils come from furnace oil, cooking oils, exhaust fumes, pollution and oily spills, and include chewing gum, tar, candlewax, glue, crayons and most paints. They are nearly always difficult to remove, usually requiring the use of Citrus APS™, Pro-Solve Liquid, Pro-Solve Gel with Power Gel, or Saf-T-Solv™, because they are water insoluble and have a very strong attraction for the carpet. The biggest problem with oily soils is that they act like a magnet, attracting dust and grit, making vacuuming less effective. In summary, the gritty soil gets deep into the carpet, where it grinds away the life of the fibers. Dust attracts oily soils. Wet soils change chemically with time to make removal difficult. Oily soils attract more dust and grit. Bane-Clene® systems consist of just the right combination of equipment, chemical assistance and technique to provide the optimum cleaning of all these types of soil on all carpet fibers and with the danger factor eliminated. Related Information and Articles: Detergent Chemistry Soil Filtration Lines Oily Soils. Restaurant Carpet Cleaning Saponification of Cooking Grease Soils What is Dirt? White Powder Residue on Carpt Related Videos: Cleaning Restaurant Carpet by Kennay’s Carpet Care How to Clean a Greasy Steakhouse Restaurant Carpet How to Remove Oily Soils from Carpet What Are Carpet Cleaning Presprays, Pretreatments or Traffic Lane Spotters? YouTube Videos by Bane-Clene® Related Bane-Clene Products (Links Open to the Bane-Clene Store in Separate Windows): Citrus APS™ Spotter. Power Gel Pro-Solve Liquid Solvent Spotter Pro-Zyme Heavy Soil & Grease Digester Spot & Stain Removal DVD Set Saf-T-Solv™ Dry Volatile Spotter Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page Copyright: Bane-Clene® Corp. Author: Donald W. Terry, Sr., Bane-Clene’s Chemist Date Published: February 17, 2016 Date Modified: March 25, 2019

MEMORIAL DAY MAY 27, 2019

The custom of honoring those who have fallen in battle by cleaning and decorating graves is an ancient and worldwide tradition. It was originally called “Decoration Day”.

In early rural America, this duty was usually done in late summer and became an occasion for family reunions. After the “Civil War”, the practice became more prominent as America’s need for a patriotic ceremony to honor its military dead. After “WW I”, the day was expanded to honor those who had died in all American Wars. The tradition of wearing red Poppies as a symbol of this day was actually the idea of an American, Miss Moina Michael.

The holiday, which is now observed on the last Monday of May, was originally observed on May 30^th. It is considered the unofficial start of Summer. One of the longest standing traditions is the running of “The Indianapolis 500” which has been held in conjunction with Memorial Day since 1911.

The preferred name for the holiday gradually changed from “Decoration Day” to “Memorial Day”, which was first used in 1882. However, it only became the most common name after “WW II” and was not declared a Federal Holiday until 1967. While the passing of an act in 1968 created 3 day weekends for Memorial Day and other holidays, it has also no doubt contributed to a general nonchalant observance by some people for this important day.

We at Bane-Clene^® do not take that nonchalant attitude. We realize that our great country is just that because of the dedication and countless sacrifices of the men and women who have fought and died to keep us,

The Land of the Free and the Home of the Brave.

Thank you for reading Bane’s Blog^®

The Bane-Clene^® Team.

Noise Pollution from Carpet Cleaning Equipment Bane-Clene Truckmounted Carpet Cleaning Equipment Is MUCH Quieter than the Competition! Noisy automobiles with loud sound systems permeate nearly every neighborhood in America. Airplanes, motorcycles, boats, hot rods and race cars send up a nerve-deadening din that must ripple across the twilight zone. Many communities have sound ordinances. Concern about noise in carpet cleaning equipment has sent Bane-Clene® engineers to the decibel meter to test our equipment for noise pollution. A boom box, trade-in gasoline-powered truck-mounts, a trade-in portable machine and a Bane-Clene® machine were used for the decibel tests. Bane-Clene® equipment fell well within OSHA standards. Decibel (dB) Readings at Indicated distances Away from Equipment Equipment Tested 5 feet away 50 feet away 100 feet away 400 feet away Boom Box 91.8 dB* 78.7 dB 69.6 dB 63.6 db Brand X - Gas Truck-Mount 18 Horsepower 100.3 dB 89.5 dB 84.6 dB 75.4 dB Brand Z - Gas Truck-Mount 16 Horsepower 98.7 dB 88.7 dB 78.8 dB 72.6 dB Brand Y - Portable (electric) 86.9 dB 79.3 dB 73.2 dB 67.9 dB Bane-Clene® Truck-Mount 75.1 dB 69.9 dB 63.1 dB 59.6 dB *NOTE: All measurements are in decibels(dB). In addition, Bane-Clene truck-mount carpet cleaning equipment are muffled by the insulation of the van. When operated with the van doors closed, the sound of the carpet cleaning machine was barely audible. At 5 feet, the decibel level was only 71.2. Related Truckmount Carpet Cleaning Equipment Articles and Information: Bane-Clene Equipment Guide Overview Bane-Clene Equipment Maintenance Videos Come to Indianapolis For a Demonstration Compare US to ANY Other Carpet Cleaning Truckmounted and Portable Equipment Comparing Carpet Cleaning Equipment Costs Portable Carpet Cleaning Extractors From Bane-Clene What Is The Real Cost of Carpet Cleaning Equipment? Why Bane-Clene Over All Other “Truck-mounted” Carpet Cleaning Equipment? Why Choose Bane-Clene® Carpet Cleaning Equipment? Related YouTube Bane-Clene Equipment Maintenance Videos: Video: How to Install Bane-Clene Truckmount Carpet Extractor into van Video: How to lubricate, change oil, grease the blower, back flush, maintain the Bane-Clene Truckmounted Carpet Cleaning machines Related Carpet Cleaning Machines and Products: 3-D Base Unit Duo-Mount® two technician truck-mounted carpet cleaning system Hawk Rotary Floor Machines, Buffers Maxi-Mount® Entry-Level Truck-Mount Carpet Cleaning Machine Mega-Port® is the first completely portable unit with stainless steel construction and positive displacement componentry. Mini-Mount® - the first truck-mounted carpet cleaning machine designed especially for mini-vans Owners Manual Para-Mount® - the Ultimate One-Crew Carpet Cleaning Truckmount Machine Perma-Mount® 70 entry-level truck-mounted system designed especially for most mini-vans. Perma-Mount® 120 Deluxe for the company that desires high output capability but does not require the portability. Ultra-Port® Basic Ultra-Port Deluxe Used Carpet Cleaning Equipment Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page Copyright: Bane-Clene® Corp. Author: Bill Bane, Bane-Clene’s Founder. Updated by Don Terry, Bane-Clene’s chemist. Date Originally Published: March 1, 1997 Date Modified: March 3, 2019

SELLING IS NOT A DEBATE

Some people approach selling as if they were debating. Selling is not a debate - rather than trying to out talk a potential customer, you should be seeking a win/win solution. That way, when a sale is consummated, both parties benefit.

In the win/win approach, you show prospects that you are for them and on their side. Once you show them that you are concerned about their needs and problems, they are more likely to trust you as an adviser.

How can this type of relationship be developed? By being interested in your prospect and their business. By asking questions that show you want to satisfy their problems. By not assuming you have all the answers.

Some people are afraid to ask questions for various reasons.Some fear they may appear unprepared. If you have not properly prepared and are presented with questions you cannot answer, the odds of getting the sale are greatly diminished, if not completely lost. They are afraid that they will lose control of the discussion and get bogged down in irrelevant topics. Keep questions to the point and they become an important part of a presentation.

Questioning, listening and a sincere concern for a prospects needs and problems will put you on their side. And that’s the side you want to be on for successful sales. As mentioned before, selling is not a debate.

Related Carpet Cleaning Information:

• Building Your Own Carpet Cleaning Business
• Course to Success Video - Advertising, Marketing & Sales DVD's
• How to Sell Carpet Protectors
• Sell Maintenance Programs
• Sell The Sizzle
• The Customer Is (Still) Always Right
• Tips for Increasing Your Carpet Cleaning Business
• Training for Cleaning Professional Companies
• VIDEO: Bane-Clene® Business Management School
• What Makes a Company Successful in the Carpet Cleaning Business?

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A to Z” Alphabetical Index to the Bane-Clene Web Site

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WHAT is DIRT or SOIL?

WHAT IS DIRT (SOIL)? Dirt is “a foreign substance on a surface.” What is dirt? My dictionary calls dirt “any unclean material.” When I ask the question at a workshop, the most common answer is mud, filth, soil, sand. Occasionally, someone will define dirt as “a foreign substance on a surface.” My grandchildren have a sandbox with clean sand, but when it is tracked into my family room, it becomes dirt. Mill oil (spin finish) accidentally left on a polypropylene (olefin) fiber by the carpet manufacturer is not seen during inspection. But when it becomes apparent after some foot traffic, it is definitely the culprit we call dirt. The residue from rotary shampoo, dry foam and bonnet cleaning methods are definitely dirt when it begins to show by attracting soil from foot traffic. The crisp residue left by the powder method is a special kind of dirt. The residue includes materials like ground-up corn cobs, corn stalks, diatomaceous earth, clay, baking soda and minerals such as talc. These powders are, in reality, a foreign substance - Dirt! Optical brighteners, frequently employed in carpet shampoos and bonnet compounds to give an artificial appearance of brightness and cleanliness, could also be considered another soil often turning the carpet permanently yellow. Some carpet cleaning extraction equipment leave high levels of residue in the carpet. If the extraction machine has a poor recovery rate and a high dilution ratio, the result is a residue in the carpet that will attract and hold dirt particles. Have you ever noticed that most extraction machines have smaller recovery tanks than their solution tanks? One shampoo scrubber/extractor machine boasts a 35 percent recovery rate (leaves 65 percent of the stuff behind!). With the Bane-Clene® system, an activated water solution at only 0.5% detergent in warm water is injected into the carpet at moderate pressure, with 95 percent recovered. Many carpet retailers advise their customers to avoid having their carpets cleaned as long as possible because cleaning will cause them to get dirty more quickly - resoiling. These carpet sales people are still under the impression that this is true. Unfortunately, with many of the methods we discussed above, it is true. This error in thinking goes back to the “old days” of cleaning carpets with sticky shampoos that did in fact cause resoiling. Each of these “soils” presents an interesting challenge. The mill oil or spin finish can be removed by pre-spraying a solution of TLS® 2000 (diluted one part TLS to ten parts water), followed by extraction. In severe cases, Energy Prespray Booster can be added to the prespray. The extraction solution should consist of 0.4 ounces of PCA™ Formula 5 to one gallon of water. Booster® may be added according to directions on the container. The extraction process is followed with a Brown Out® rinse. Normal Bane-Clene® extraction will solve the problem of shampoo-bonnet residue (browning and foam). Add Anti-Foam Concentrate (AFC™ ) to the recovery system and apply Brown Out® after cleaning. For a carpet that is filled with powdered deodorizers like “Love My Carpet”, it is recommended to use a pile lifter before cleaning. Some of these materials will swell when wet and will lock in place unless pile is lifted. Educating the carpet retailer in your community is the best possible service you could do for the consumers, who get their advice from this source. We have brochures that are designed for this purpose. In summary, dirt or soil is anything foreign left in the carpet, even if it is called a cleaner. Good chemical cleaning agents, equipment and techniques will avoid the problem of this type of soil - dirt! Related Information and Articles: Detergent Chemistry Soil Filtration Lines Oily Soils. Reappearing Spots & Stains resoiling Restaurant Carpet Cleaning Saponification of Cooking Grease Soils What are Carpet Cleaning Presprays, Pretreatments or Traffic Lane Spotters? Related Videos: Cleaning Restaurant Carpet by Kennay’s Carpet Care How to Clean a Greasy Steakhouse Restaurant Carpet How to Remove Oily Soils from Carpet What Are Carpet Cleaning Presprays, Pretreatments or Traffic Lane Spotters? YouTube Videos by Bane-Clene® Related Bane-Clene Products: Anti-Foam Concentrate (AFC™ ) ARA ARA Anti-Resoiling Anti-Wicking Agent Bane-Guard™ Carpet Protector Booster® Brown Out® Certified pile lifter Energy Prespray Booster for heavy soil. Olefin Preconditioner Carpet Prespray / Traffic Lane Spotter for oily soils, especially on olefin carpet PCA™ Formula 5 hot water extraction powdered detergent Preface® Prespray/Traffic Lane Spotter improves cleaning without the risk of overwetting. Pro-Zyme Heavy Soil & Grease Digester Professional Spotting Kit by Pro's Choice Spot & Stain Removal DVD Set Sta-Clene® Carpet Protector Teflon® Carpet Protector TLS® 2000 Heavy-Duty Carpet Cleaning Prespray / Traffic Lane Spotter. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page Copyright: Bane-Clene® Corp. Author: Donald W. Terry, Sr., Bane-Clene’s Chemist Date Published: February 17, 2000 Date Modified: March 23, 2019

LOST CUSTOMERS

Most companies have lost customers; in business it sometimes happens. Some owners are philosophical about it. It’s bound to happen once in a while, so why worry about it?

However, a Carpet Cleaning Company which strives for high quality service and being a successful business will never be content with lost customers. Owners of these types of companies know that it takes far more time and resources to get new customers that to keep existing customers.

There are various reasons customers don’t come back. Here are a few:

1. Death, it happens in all businesses.
2. If customers feel that a company does not care about them, they will go elsewhere.
3. Some companies are hard to to do business with. Are there long waits on the phone, or multiple prompts to answer before getting to someone who can help them? Or worse yet not returning calls?
4. Unfriendly people. Are the people answering your phones rude and uncaring?
5. The owner blames break downs of equipment and vehicles for late or missed service calls. People will go elsewhere if they feel a company has delays and interruptions.
6. Poor professional image. Your literature, advertising, website etc., reflects a high degree of professionalism. But when you show up for the job your truck and equipment are dirty and your technicians are unkempt and disheveled.
7. Staying in touch with customers. Unfortunately, no matter how good a job you do, sometimes customers just forget who did their cleaning. We are not like a restaurant, dry cleaner or other firms that customers frequent often. So it is important to stay in touch with them. Sending a “Just A Reminder” postcard is one way to do that.

Granted there are reasons for Lost Customers that cannot be prevented and are not your fault but be sure that you are not providing any reasons for customers to go elsewhere.

Related Information and Articles:

• Advertising the Bane-Clene Way
• Building Your Own Carpet Cleaning Business
• Customer Service in the Carpet Cleaning Industry
• Image in Carpet Cleaning
• Phone Courtesy
• Telephone Etiquette in the Carpet Cleaning Business
• The 15 Factors of Success in Carpet Cleaning Business
• The Customer Is (Still) Always Right
• There Is No Substitute for Service

Related Advertising and Sales Aids Products:

• Advertising Handbook for Carpet Cleaning Companies
• Consumer Postcards
• Just A Reminder
• Sales Aids, Brochures, Mailers for Carpet Cleaning Companies
• Thank You / Reply Card
• “We Can’t Promise” This Brochure and Self-Mailer

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

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Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

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“A to Z” Alphabetical Index to the Bane-Clene Web Site

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Cut Your Prices for Cleaning Carpets and Other Services? A cut in price generally means a cut in quality There is one thing that all businesses which fail have in common. Their last official act before they go out of business is to cut their prices and have a big sale. When you consider cutting your price for any reason, consider some of the consequences. Cutting the price means that you must make many more sales in order to maintain your gross profit margin. Another drawback is that people who expect high quality do not usually look at a low price as a major consideration in a buying decision. In fact, low price may turn off the person who is seeking a high quality service. There is no quicker way to alienate a customer than to advertise a lower price than was just paid to you for service. A service cannot be built in advance, stored in a warehouse and put on sale. Services must be constructed one at a time and after the order is taken. Service cannot be mass produced or purchased in quantities that can result in volume or lower prices. A cut in price generally means a cut in quality, and this approach will lose long-term customers. Cutting prices opens the door to a reputation as a price merchant. In the service industry, there is a market for that level of product, but a company cannot compete in both the low-price and the high quality markets. It must be one or the other. A true cut in the price of a service means that there must be corollary cuts in overhead, quality, service or all three. Related Carpet Cleaning Business Articles and Information: ABCs of Advertising About Us Cash Flow in the Carpet Cleaning Business Customer Service in the Carpet Cleaning Industry Pricing Your Carpet Cleaning Service The 15 Factors of Success in Carpet Cleaning Business There Is No Substitute for Service Tips for Increasing Your Carpet Cleaning Business What Makes a Company Successful in the Carpet Cleaning Business? Related Carpet Cleaning Business Products (Links Open to the Bane-Clene Store in Separate Tabs or Windows): Price Calculator Package Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page Copyright: Bane-Clene® Corp. Author: Bill Bane, Bane-Clene’s Founder Date Published: February 7, 2001 Date Modified: March 21, 2019

CLOSING THE SALE

It’s important to listen to each prospect carefully and adjust your presentation for closing the sale.

By being prepared with several closings, you can fit the close to the prospect. This also allows you to try to close more than once during your presentation without repeating yourself.

Here are some examples of closings and how they will work with different prospects and situations.

1. The simplest close is to ask for the order. This works well with decisive people.
2. With indecisive people, it’s better to make a close on a minor point. Instead of asking for the order, you might ask them if they want carpet protector applied.
3. With people who are dependent and passive, you may want to presume the sale has been made and start asking for details. Such as what day works best for you or what time can we start? However, this definitely does not work with independent and dominant people; they will likely show you the door.
4. If you are dealing with a person that appears motivated by logical decisions, then a pros and cons balance sheet approach will help. List the reasons for having their carpet cleaned (pros) on one side of a sheet of paper and what happens if they do not (cons) on the other side. The pros will definitely outweigh the cons.

While the above closings may seem simple, they can all work when applied skillfully under the right circumstances. Naturally, your proposal must appeal to the prospect to begin with. But after that, the buyer’s personality will definitely enter into the picture.

The more you take this into account, the better your chance of closing the sale.

Related Information and Articles:

• Building Your Own Carpet Cleaning Business
• How to Sell Carpet Protectors
• Sell Maintenance Programs
• Sell The Sizzle
• The 15 Factors of Success in Carpet Cleaning Business
• Tips for Increasing Your Carpet Cleaning Business
• Training Programs for Carpet Cleaning Companies, Owners and Technicians - Expand Your Knowledge!
• What Makes a Company Successful in the Carpet Cleaning Business?

Related Advertising and Sales Aids Products:

• Course to Success Video - Advertising, Marketing & Sales DVD's
• Jimmie Brochure
• Just A Reminder Postcard
• Soiled Carpet Brochure
• Sta-Clene Lasting Beauty Brochures
• “We Can’t Promise” This Brochure and Self-Mailer

Thank you for reading Bane’s Blog^®

Please read the latest issue of the Clene-Times^® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene^® Team.

---

Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

---

“A to Z” Alphabetical Index to the Bane-Clene Web Site

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